CASE STUDY
How StarFM Group Built a Smarter, Scalable Response Operation for UK Construction Sites
Project Overview:
As a specialist in rapid deployment CCTV and facilities management for the UK construction sector, StarFM Group protects some of the country’s most active and high-value build sites. With a growing portfolio of live sites to manage, the team made a deliberate decision: rather than simply adding headcount to handle increasing demand, they would build a smarter operation.
By integrating Aura’s dispatch technology into their control room, StarFM transformed how they coordinate security response, reducing pressure on controllers, improving real-time visibility, and delivering a better experience for their clients.
The Challenge:
Growth is a good problem to have, but it brings its own pressures. As StarFM’s site portfolio expanded, coordinating security callouts across multiple locations was becoming increasingly time-intensive. Managing responses by phone meant controllers were spending significant time on coordination rather than monitoring. Updates during live incidents were fragmented, and keeping clients informed in real time was harder than it needed to be.
StarFM needed a response infrastructure that could scale with the business without overloading the control room and that would give their clients clearer, faster communication when it mattered most.
The Solution:
StarFM chose to partner with Aura, integrating the Aura Cloud Portal directly into their control room workflow. The decision was driven by a clear fit: Aura’s platform is built for rapid, coordinated response across distributed sites, exactly the environment StarFM operates in.
When a StarFM controller identifies an incident across a monitored construction site, a dispatch can be created in as little as five seconds. From that point, the controller has full live visibility of the response: the guard’s real-time location, dynamic arrival times, checklist tracking, live messaging, and images taken on-site as the incident unfolds. Once resolved, the report is returned digitally through the same workflow – no chasing, no delays.
The result is a control room that operates with greater precision. Controllers spend less time managing logistics and more time doing what they’re there to do: keeping sites secure and clients informed.
StarFM now uses Aura across 80% of its live sites, with that footprint continuing to grow, a reflection of how deeply the partnership is embedded in how the business operates.
The Results:
Since integrating Aura into their operations, StarFM has seen measurable improvements across the board:
- 45% reduction in controller time spent managing callouts, freeing up the team to focus on monitoring and client communication
- 5-second dispatch creation, meaning the response begins almost the moment an incident is identified
- 45% lower carbon emissions per callout, thanks to Aura’s optimised routing and distributed responder network
- Full live visibility during active incidents. On-site images, dynamic ETAs, and real-time messaging give controllers everything they need to manage the situation and keep clients updated
- 80% of live sites are now operated through the Aura partnership, with continued growth across the portfolio
Looking Ahead:
This partnership reflects how StarFM Group approaches security more broadly: not just deploying technology, but building an operation that’s genuinely better than the alternative. Choosing Aura wasn’t just about solving a workflow problem; it was about creating a response capability that scales, performs under pressure, and gives construction clients confidence that their sites are in safe hands.
For a sector where things can go wrong quickly and at any hour, that capability isn’t a nice-to-have. It’s the standard StarFM holds itself to.
To find out how StarFM Group can protect your construction site:
📞 0800 567 7029
📧 info@starfmgroup.co.uk
🌐 starfmgroup.co.uk